Returns Policy

Contact khramana2@gmail.com If you have any questions! We respond within 24-48 hours.

RETURN ELIGIBILITY:

Your item must be unused, in the same condition that you received it, and in the original packaging.
If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 3 days. Overall, the time of your request must be within 3 days of the receiving date.
We require a receipt or proof of purchase. If you cannot find it or do not have it then please note that in your email and we can find it our system :).
If the item is defective/damaged we will require an image or video showing the issue with the product. Please send it with your request email. It will then go through the approval process and if approved the return will be finalized.

All Gold And Diamond: No Returns, No Refund

Sales Items are Final: No Returns, No Refund

 
ARE THERE ANY CHARGES ON RETURNS?

Shipping and boxing fees must be covered by the person that made the order and wishes to send it back for their return.
All return costs back will be the customer’s responsibility.

Email us at khramana2@gmail.com and we will process your return request within 24-48 hours.

DAMAGED OR INCORRECT PRODUCTS?

If you receive a damaged item you must notify us within 3 days of receipt at khramana2@gmail.com for return to be issued. Please send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced.

Accidents happen! If you have received an incorrect item in your order please contact us at khramana2@gmail.com so we can get a replacement package out to you as soon as possible!

LATE OR MISSING REFUNDS?

Please wait up to 10 days to receive your refund (depending on your bank).
If you haven’t received a refund and it has been over 10 days, first check your bank account again.
Next contact your bank/payment processor that is associated with the credit card/payment method you used on your order. There could be a delay or issue with their processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at khramana2@gmail.com.